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    HOW DOES AN ORDER WORK?

    Questions and answers about the KALTBACH Online Boutique

    We deliver your order to the desired address throughout Switzerland.

    The delivery is cooled in the KALTBACH box for up to 24 hours. Afterwards, the cave-aged cheese must be stored at a maximum of 5 degrees Celsius to enjoy its perfect aroma.

    You pay 7.50 CHF for each delivery for a Priority shipment within Switzerland, executed by the Swiss Post.

    Your cheese is cut and shipped directly from the cave and will arrive within 24 hours.

    delivery times: Wednesday to Friday.

    Order from Tuesday to Thursday until 13.00 hrs and receive your order the very next day.

    Or you can order at any time 7/24 with an exact delivery date. Simply indicate your desired delivery date on a Wednesday to Friday.

    During the summer months, normal postal shipping is suspended due to high temperatures. The goods can be collected at various locations. You will be informed accordingly on the homepage.

    The delivery will be carried out by the Swiss Post, which will handle your delivery according to your settings. If you have agreed, the Post Office will leave the parcel on your doorstep, or take it back for a second delivery.

    The packaging guarantees 24 hours cooling. It is therefore important that you receive the package the next day and take delivery of the shipment.

    We also recommend that you inform the recipient of the gift that they will receive a parcel so that the cheese can be chilled within 24 hours.

    Yes, you will receive an email notification when we have received your order. In addition, the Swiss Post will inform you when it has been delivered to your delivery address.

    Every order is shipped in the high-quality KALTBACH box and is also ideal for sending gifts. You can see the gift box in the pictures under Gift Sets.

    The packaging is made of 100% biodegradable material.

    The cardboard box and black filling is made of cardboard and paper and is therefore recyclable.

    The hemp inserts, which ensure the cool temperature of the delivery, are compostable.

    The cooling packs can be reused for their own use.

    Return

    Unfortunately, we cannot take back the cheese products because they are openly packed in cheese paper.

    If you are not satisfied with the delivery. Please contact us by mail or phone.

    Company gifts

    A KALTBACH cheese beautifully served with a gourmet companion is a high-quality gift and a piece of Swiss culture and is sure to be just right for many occasions.

    Choose a suitable variant directly under the category "Gifts" or contact us at any time by email or phone.

    EN